In 2020, KeolisAmey Docklands (KAD) – franchise operator of the Docklands Light Railway (DLR) in London – commenced work on a pioneering safety programme called ‘Next Platform’. In what is thought to be a first for the UK rail industry, KAD are seeking to radically change the way they learn from adverse events and everyday work. Core to this transformation is the introduction of a ‘restorative just culture’, and a new safety investigation methodology called the ‘Learning Review’. This new approach is as much about changing philosophy as it is about changing process. In a Learning Review, in which a restorative just culture process is embedded, the decisions and actions of staff involved in adverse events are reviewed in a neutral and curious manner to understand why they made sense to the person at the time. All inquiries are approached from a presumption of good intention, staff are treated with support and care, and as long as no intentional wrongdoing is identified, everyone’s focus – leaders, managers and frontline staff – is on learning and improving. This talk will explore how KAD developed the Next Platform programme, why they decided to take the approach, and how it has benefitted the DLR operation so far.